Upcoming Workshops & Education:-

‘Bereavement support over the Phone’ Workshop

“An effective intervention to supporting bereaved people”

It is often assumed that telephone counselling is the poor relation of face-to-face counselling and that no real support can be obtained over the phone. There are many who believe that without eye contact and the ability to ‘see’ the non-verbal cues of the bereaved that effective support is unachievable. This belief has caused many support workers to fear the phone and minimise the many benefits that can be obtained from offering bereavement support over the phone.

However there are many benefits to clients in accessing telephone support which may include: convenience, easily accessible, usually cheaper and phone counselling offers people the opportunity for further anonymity.

This full day workshop will explore the concept that effective bereavement support can be offered over the telephone and participants will learn the different skills required to move from face to face support to telephone support.
Morning Tea and Lunch provided                                         COST:  $20.00

Horsham                   Click here to register
Wednesday 20th June, 2018   (0930 – 1530) (Registration from 0915)
VENUE: Horsham Golf Club, 304 Golf Course Rd, Horsham
Registrations Close:- Monday 11th June, 2018

Ararat                         Click here to register
Tuesday 31st July, 2018  (0930 – 1530) (Registration from 0915)
VENUE: Pyrenees House, EGHS, 5 Girdlestone St, Ararat
Registrations Close:- Monday 23rd July, 2018

On completion of this workshop you will be able to:

  • Understand the theoretical principles of telephone counselling
  • Describe the benefits of phone counselling in supporting the bereaved
  • Identify and implement effective strategies to support grieving individuals over the phone.
  • Offer grief support across a number of sessions over the telephone
  • Understand when to refer to specialist grief and bereavement services for ongoing support.


If you are interested in either of the following Palliative Approach workshops or other education for your facility staff please contact us on 0409 137 483 or email Sharon gpalcarepacrn@gmail.com to discuss further.

Palliative Approach in Aged Care Workshops

These full day workshops will deliver an interactive workshop for RN’s & EN’s working in aged care. They are designed to advance your skills and knowledge to better implement a Palliative Approach for people living in residential aged care.

Palliative Approach for PCA’s Workshops

This half day workshop will deliver an interactive workshop for PCA’s working in community and aged care. The workshop is designed to enhance your skills and develop a better understanding about Symptom Management and a Palliative Approach for older people living in residential aged care or the community.

Decision Assist Webinars

Decision Assist will continue to run aged care webinars in 2018. Click on Decision Assist webinars to access their website.